Thank you for your interest in working at the Legal Ombudsman - it’s fantastic you’re thinking about joining us. Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you.
Take a look at our latest vacancies and register for job alerts here.
People rely on legal services at key times in their lives – whether it’s buying a home, dealing with bereavement, having issues at work, ending a marriage, or being involved in legal action. These things really matter – and that’s why the Legal Ombudsman really matters.
If people can’t sort out a problem with a legal provider, we’re here to resolve things fairly and as quickly as possible. And as we resolve individual complaints, we share learning and insight into what we’ve seen – helping prevent the same issues arising again.
If you join us, you’ll be part of our vision to be a leading and trusted Ombudsman scheme, where every complaint contributes to driving better legal services. This is part of our three-year strategy.
At LeO, most of our people work in roles focused on helping people with questions, concerns and complaints about the legal services they’ve received. You could join us as an adviser in our general enquiries team, as an investigator, or as one of our ombudsmen. Whatever role you join us in, we’re committed to giving opportunities for development and progression.
If your background is in corporate support, we also have opportunities for you. For example, you could play a vital role in delivering our service as part of our HR, IT, legal, communications, engagement and impact, finance, information rights and executive support teams. We are also developing our apprenticeship scheme.
Everything we do is guided by our commitment to providing an excellent service and aligned with our core values – open, fair, independent and effective – which we expect everyone working here to champion.
In return, we offer:
You can read more about what we do and what we’re planning to make LeO a great place to work in our People Strategy.
We want everyone to feel welcome, respected and engaged at work – we know that’s when you’ll feel and perform at your best. Different perspectives are also central to the work of an Ombudsman. It’s why we encourage applications from people from the widest possible range of backgrounds and circumstances.
We’re really proud of the diversity of our people, which we report on each year. You can read more about how we’re doing, our employee networks and our wider strategy for equality, diversity and inclusion.
As a Disability Confident employer, we welcome applications from disabled people. We operate the ‘Offer an Interview’ Scheme for all disabled applicants who meet the essential requirements of the role. We want to hear how we can help you apply for and thrive in a role with us, whether you have a physical accessibility need, a mental health condition or are neurodivergent.
