OLC Strategy 2024-27 and Business Plan and Budget 2025-26 OLC 2024-27 Strategy The OLC’s strategy sets out its vision that LeO is a leading and trusted Ombudsman scheme, where every complaint helps drive better legal services. This reflects the OLC’s ambition to build LeO’s impact in the legal services sector, by sharing more of its unique insight and constructive feedback on how to prevent legal service complaints arising and improve complaints handling. At the same time, it will ensure LeO continues to improve the experience of consumers and legal service providers relying on it for a fair outcome to their complaint at the earliest possible stage. 2025-26 OLC Business Plan and Budget 2025-26 is the second year of work under the Office for Legal Complaints’ 2024-27 Strategy for the Legal Ombudsman.Building on the improvements LeO has already made in improving the experience of consumers and legal service providers, and the progress made with sharing more of LeO's insights, the Business Plan sets out what LeO will deliver in 2025/26. Read more about our Strategy. Find out more about what we heard as part of our 2025-26 Business Plan and Budget consultation.
Annual Report and Accounts 2023/24 OLC Annual Report and Accounts 2023/24 OLC Annual Report and Accounts 2023/24 (welsh version) The report highlights how the Legal Ombudsman delivered its service in the year 1 April 2023 to 31 March 2024. It also explains how the OLC ensured it provided value for money for both the public and the legal profession.
Other and previous reports Business Plan and Budget 2024-25 Report to the Welsh Language Commissioner 2023/24 Report to the Welsh Language Commissioner 2023/24 (Welsh version) Annual Report 22-23Annual Report 22-23 (Welsh) Business plan and budget 2023-24 Report to the Welsh Language Commissioner 2022/23 Report to the Welsh Language Commissioner 2022/23 (Welsh version) Service Complaint Adjudicator: Report 2020-21 Annual Report 2021-22 Annual Report 2021-22 (Welsh) Business Plan and Budget 2022-23 Report to the Welsh Language Commissioner 2021-22 Welsh Language version Service Complaint Adjudicator: Report 2019-20 Annual report 2020-21 Annual report 2020-21 (Welsh) Business Plan and Budget 2021-22 Report to the Welsh Language Commissioner 2020-21 Welsh Language version Service Complaint Adjudicator: Report 2018-19 Annual report 2019-20 Annual report 2019-20 (Welsh)
