DATE PAPER PAPER NO. PUBLICATION STATUS
20 October 2022 Agenda - Board meeting 20 October 2022   For publication, no redactions
  OLC Board forward plan 123.0 For publication, no redactions
 

Approval of previous minutes:

  • OLC Board meeting on 15 September 2022
  • ARAC meeting on 30 June 2022
 123.1 Fol exempt S.22 - Intended for future publication.
  Actions from the previous minutes 123.2 For publication, no redactions
  Service Complaint Adjudicator's Interim Mid-Year Report 2022/23 123.3 For publication, no redactions
  Executive report 123.4 For publication, no redactions
 

Performance Dashboard: Quarter two reporting, to include:

  • Operational Performance
  • Quality and Service
  • People
  • Finance
 123.5 For publication, no redactions
 

Annual Report and Accounts 2021/22 Lessons Learned

 123.6 For publication, no redactions
 

Risk Management Policy and Risk Appetite Statements / Tolerances

 123.7 Fol exempt S.22 - Intended for future publication.
 

2023/24 Budget and Business Plan:

Approval of draft Budget, Budget Acceptance Criteria and Business Plan, and agreement of the one-year interim strategy for consultation

 123.8 Fol exempt S.22 - Intended for future publication.
 

Scheme Rules changes: Update on progress

 123.9  For publication, no redactions
 

Focusing on EDI:

  • EDI Benchmarking data - customer facing
  • Staff Network update to include a spotlight on REACH Network and REACH Strategy
  • Feedback on Big Promises
  • Black History Month 
 123.10  For publication, no redactions
 

OLC Governance Framework

 123.11 Fol exempt S.22 - Intended for future publication.
 

Transparency Reports, to include:

  • Board Member Register of Interests
  • Senior Manager and Ombudsman Register of Interests
  • Gifts and Hospitality Report
  • Board Member and Senior Manager Expenses report
 123.12 Fol exempt S.22 - Intended for future publication.
 

Board paper redactions and non-disclosure report

 123.13

Fol exempt S.36 (2) (c)

Exempt from publication in accordance with OLC's Publication Scheme
 

Approved minutes of the OLC Board Meeting 20 October 2022