18 December 2024

Agenda - Board Meeting 18 December 2024

   For publication, no redactions
 

OLC Board forward plan

 136.0 For publication, no redactions
 

Chief Ombudsman's Report, including update on 2025/26 Budget and Business Plan and People Survey. 

 136.1

For publication, no redactions
  Customer Satisfaction: Overview 136.2 For publication, no redactions
 

Annual legal update and enforcement report

 136.3 For publication, no redactions
 

Service Complaint Adjudicator Contract

 136.4

For publication, with redactions.

FoI Exempt S 43(2) exemption information on the basis that disclosure would, or would be likely to, prejudice commercial interests
 

Annual Review of Governance documents:

  • OLC Operating Framework
  • OLC Rules of Procedure
  • Schedule of Matters Reserved to Board
  • Scheme of Delegations
  • ARAC Terms of reference
  • RemCo Terms of Reference
  • Public Interests Decision Committee Terms of Reference
  • Performance Sub- Group Terms of Reference
  • OLC Governance Framework

135.5

 FoI Exempt S.22 - information intended for future publication
 

Previous minutes:

  • Board meeting 24 October 2024
  • RemCo meeting 20 March 2024

 

Previous actions.

136.6A

 

 

136.6B

Cover paper for publication only.
Attached papers FoI Exempt S.22 – information intended for future publication

For publication, no redactions
 

Board paper redactions and non-disclosure report

 136.7

Cover paper for publication only.

Attached paper FoI exempt S.36 (2) (c) Otherwise (likely to) prejudice the effective conduct of public affairs
 

Board Meeting Minutes 18 December 2024

 136.8