18 December 2024

Agenda - Board Meeting 18 December 2024

   For publication, no redactions
 

OLC Board forward plan

 136.0 For publication, no redactions
 

Chief Ombudsman's Report, including update on 2025/26 Budget and Business Plan and People Survey. 

 136.1

For publication, no redactions
  Customer Satisfaction: Overview 136.2 For publication, no redactions
 

Annual legal update and enforcement report

 136.3 For publication, no redactions
 

Service Complaint Adjudicator Contract

 136.4

For publication, with redactions.

FoI Exempt S 43(2) exemption information on the basis that disclosure would, or would be likely to, prejudice commercial interests
 

Annual Review of Governance documents:

  • OLC Operating Framework
  • OLC Rules of Procedure
  • Schedule of Matters Reserved to Board
  • Scheme of Delegations
  • ARAC Terms of reference
  • RemCo Terms of Reference
  • Public Interests Decision Committee Terms of Reference
  • Performance Sub- Group Terms of Reference
  • OLC Governance Framework

135.5

 FoI Exempt S.22 - information intended for future publication
 

Previous minutes:

  • Board meeting 24 October 2024
  • RemCo meeting 20 March 2024

 

Previous actions.

136.6A

 

 

136.6B

Cover paper for publication only.
Attached papers FoI Exempt S.22 – information intended for future publication

For publication, no redactions
 

Board paper redactions and non-disclosure report

 136.7

Cover paper for publication only.

Attached paper FoI exempt S.36 (2) (c) Otherwise (likely to) prejudice the effective conduct of public affairs