Learning Resources
Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients
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Legal Professional information
Helping legal service providers
Preventing complaints
Guidance and resources which highlight best practice in customer service and the key drivers for complaints
Good complaints handling
Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources.
Learning from complaints
This article is part of LeO News, edition 24.
Our recent engagement: listening and learning
We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland.