How to complain to your service provider
Our factsheet will tell you more about how we investigate your complaints.
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If you are unhappy with the service we have provided
This factsheet tells you what actions you can take if you're unhappy with the service you have received from us.
Make A Complaint
Information about starting a complaint
How to complain to your service provider
This factsheet will tell you more about making a complaint to your legal service provider.
Learning Resources
Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients
Stamp duty - feedback for lawyers
We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises.
The Legal Ombudsman's Top tips for responding to complaints
In our experience, these are the most essential things you need to be aware of when you deal with complaints.
Complaints process
Our resources help consumers make informed choices about resolving a complaint with their legal service provider.
Using a legal service provider
Guidance on using legal service providers.
Good complaints handling
Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources.
Best practice complaint handling guide
The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession.
Technical advice desk
Advice line for technical queries from service providers
Bringing a complaint to us
Guidance and resources on how you can bring your complaint to the Legal Ombudsman.
Complaining to a legal service provider
Guidance and resources on how consumers can complain about their legal service provider.
Reports and plans
A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas