If you are unhappy with the service we have provided
This factsheet tells you what actions you can take if you're unhappy with the service you have received from us.
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How to complain to your service provider
Our factsheet will tell you more about how we investigate your complaints.
Service provider advice line
Service provider advice line - Legal Ombudsman
Guidance: Scheme Rules
Guidance on the scheme rules
Inclusive service policy statement
inclusive service policy statement
Who We Are
Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.
Office for Legal Complaints - Rules of procedure
Rules of Procedure for the OLC
Useful organisations
This page includes information about regulators and advice / support organisations that may be useful to members of the public.
Governance
Information about the OLC and governance
Scheme Rules
Overview of the scheme rules
Stamp duty - feedback for lawyers
We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises.
Make A Complaint
Information about starting a complaint
Legal Ombudsman welcomes new Chief Ombudsman
Legal Ombudsman welcomes new Chief Ombudsman
Legal Ombudsman announces new Chief Ombudsman
Legal Ombudsman announces new Chief Ombudsman
Chief Ombudsman announces new position
Chief Ombudsman announces new position