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Guidance on the scheme rules

inclusive service policy statement

This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team.

Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.

Rules of Procedure for the OLC

Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider.