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Guidance on the scheme rules

Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.

Rules of Procedure for the OLC

Information about the OLC and governance

inclusive service policy statement

Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider.