Guidance: An ombudsman’s view of good costs service – second edition
Guidance: An ombudsman’s view of good costs service – second edition
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Guidance: our approach to determining complaints
Guidance: our approach to determining complaints
Our approach during the COVID-19 pandemic
Approach during COVID-19 Pandemic
Legal Ombudsman launches new course for legal sector
Legal Ombudsman launches new course for legal sector
Annual complaints data overview 2019/20
An overview of the annual complaints data and lessons for the legal sector
Guidance: Responding to challenging situations
Guidance on responding to challenging situations
Guidance: Our approach to putting things right
Guidance: Our approach to putting things right
Updated guidance on complaints about costs
Updated guidance on complaints about costs
LeO Mythbusters article - beneficiaries
This article is part of LeO News, edition 24.
Guidance: Scheme Rules FAQs
Guidance: Scheme Rules FAQs
Consumer guidance on Scheme Rules changes
Consumer guidance on what the changes mean for consumers
Legal Ombudsman proposes technical changes to Scheme Rules
Legal Ombudsman proposes technical changes to Scheme Rules
Signposting consumers to the Legal Ombudsman
This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this.
Legal Professional information
Helping legal service providers
Complaining to a legal service provider
Guidance and resources on how consumers can complain about their legal service provider.