Preventing complaints 17/03/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Complaints data 05/12/2024 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Data centre 11/02/2025 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
OLC and Legal Ombudsman Annual Report published 26/03/2024 OLC and Legal Ombudsman Annual Report published Tagged: Annual Report Office for Legal Complaints
Legal Ombudsman 2017-18 Annual Report published 26/03/2024 Legal Ombudsman 2017-18 Annual Report published Tagged: Annual Report Office for Legal Complaints
OLC Annual Report 2018-19 published 26/03/2024 OLC Annual Report 2018-19 published Tagged: Press release Annual Report Office for Legal Complaints
OLC Annual Report published 26/03/2024 OLC Annual Report published Tagged: Annual Report Press release Office for Legal Complaints
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23 Tagged: Board blog Office for Legal Complaints Annual Report
Ombudsman decision data 27/03/2025 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
OLC Annual Report and Accounts published 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
Chief Ombudsman's introduction: a step change and an evolution 14/05/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
Business Plan 2019-20 26/03/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
Using a legal service provider 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
