Accessibility statement 26/03/2024 This page contains our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide. Tagged: Accessibility statement
Help for the blind and those who are partially sighted 26/03/2024 Help for the blind and those who are partially sighted Tagged: accessibility
Listen to our website with BrowseAloud 26/03/2024 BrowseAloud will provide the reading support tools you require whether you are using a Smartphone, Tablet, PC or Mac. BrowseAloud readswebsite content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice. Tagged: BrowseAloud accessibility
Information on our accessibility provision 26/03/2024 Feedback on our accessibility provision Tagged: accessibility feedback
Policy Statement - Publishing our Decisions 26/03/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
Here to help - for prisoners 26/03/2024 Here to help: What to do if you have a complaint about your lawyer Tagged: Help for prisoners accessibility
Information and documents in a different language 26/03/2024 Our information and documents can be made available in different languages. Tagged: accessibility other languages
Policy statement: Publishing our decisions 26/03/2024 The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act. Tagged: Publishing decisions Corporate policies Policy statement
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Information or documents in a different format 26/03/2024 This guide will tell you more about the information and documents that can be made available in other formats. Tagged: accessibility other languages request another format
Accessibility 26/03/2024 Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language. Tagged: accessibility BrowseAloud Deaf Hard of hearing Blind Different formats Support
Policy statement – approach to complaints where the respondent also provides non-legal services 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Inclusive service policy statement 26/03/2024 inclusive service policy statement Tagged: Inclusive service policy statement Legal Ombudsman service Legal Ombudsman customers Legal Ombudsman committment service policy