Increasing ground rent 26/03/2024 Mr G got a shock a year after purchasing a property to find out he owed ground rent charges he wasn't expecting...
Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
OLC Business Plan and Budget consultation 2025/26 31/10/2024 Business Plan and Budget consultation 2025/26
Delays outside of a firm's control 26/03/2024 This firm should have been more proactive in resolving an issue...
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Privacy 05/06/2024 Our privacy notice sets out how you can expect us to use your personal information when you visit our website. Tagged: privacy Freedom of Information Access request
Business Plan 2019-20 26/03/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
Whistle blowing policy and procedure 26/03/2024 This section tells you more about our Whistleblowing policy and procedure Tagged: whistleblowing Corporate policies
