Consultation on our 2019-20 business plan and budget 26/03/2024 Consultation on our 2019-20 business plan and budget Tagged: Office for Legal Complaints strategy and business plan Consultation
26 October 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 October 2020 Tagged: Office for Legal Complaints governance
Governance frameworks 26/03/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
Ombudsman decision data 07/08/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
13/05/2024 Investigating complaints between consumers and their legal service providers. Complaining isn't easy. We're here to make sure it's straightforward and fair.
23 April 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 23 April 2018 Tagged: Office for Legal Complaints governance
28 January 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 28 January 2021 Tagged: Office for Legal Complaints governance
Reasonable offer made 26/03/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
26 March 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 March 2020 Tagged: Office for Legal Complaints governance
29 April 2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 29 April 2019 Tagged: Office for Legal Complaints governance
2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 28 January 2019 Tagged: Office for Legal Complaints governance
