Complaining to a legal service provider 26/03/2024 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
Policy statement: Publishing our decisions 26/03/2024 The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act. Tagged: Publishing decisions Corporate policies Policy statement
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Governance 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Business plan and budget consultation 2019-20 26/03/2024 Business plan and budget consultation 2019-20 Tagged: Consultation governance business plan
Business Plan 2019-20 26/03/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
Legal Ombudsman responds to regulators’ transparency consultations 26/03/2024 Legal Ombudsman responds to regulators’ transparency consultations Tagged: Office for Legal Complaints Consultation
Legal Ombudsman responds to Competition and Markets Authority’s Legal Services Market Study 26/03/2024 Legal Ombudsman responds to Competition and Markets Authority’s Legal Services Market Study Tagged: Office for Legal Complaints Consultation
