Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
Factsheets 26/03/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
Celebrating Black History Month 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter
How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
The LeO Process 26/03/2024 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Providing a service 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
OLC Annual Report published 26/03/2024 OLC Annual Report published Tagged: Annual Report Press release Office for Legal Complaints
Research and reports 26/03/2024 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Stamp duty, consumer factsheet 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
Learning from complaints 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
Whistle blowing policy and procedure 26/03/2024 This section tells you more about our Whistleblowing policy and procedure Tagged: whistleblowing Corporate policies
