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Responses sent by the Legal Ombudsman to other organisations consultations and discussions.

Our factsheet will tell you more about how we investigate your complaints.

In this section we will tell you more about how we investigate your complaints.

November 2011. Public response to publishing decisions consultation

The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you.

Data about the complaints we resolve each year.

This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers.