Governance frameworks 26/03/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Blog by Elisabeth Davies, Chair of the OLC Tagged: Board blog Newsletter Office for Legal Complaints
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Business Plan and Budget 2022/23 26/03/2024 Business Plan and Budget 2022-23 Tagged: Office for Legal Complaints Business plan and budget
2019-20 Business Plan and Budget 26/03/2024 2019-20 Business Plan and Budget Tagged: Office for Legal Complaints strategy and business plan
Our final 2018-19 Business Plan and Budget 26/03/2024 Our final 2018-19 Business Plan and Budget Tagged: Office for Legal Complaints strategy and business plan
Research and reports 26/03/2024 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Good complaints handling 26/03/2024 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Learning from complaints 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
Complaining about closed service providers 14/05/2024 This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers. Tagged: Closed legal firms closed legal service providers factsheets consumer journey
Data centre 26/03/2024 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
Consultation on our draft strategy for 2020-23 26/03/2024 Consultation-on-our-draft-strategy-for-2020-23 Tagged: Press release Office for Legal Complaints Consultation strategy and business plan
Ruling that an offer is reasonable 26/03/2024 The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable. Tagged: Our rules
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
