Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
Chief Ombudsman's introduction: a step change and an evolution 14/05/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
Appointment of three new non-executive directors welcomed 26/03/2024 Appointment of three new non-executive directors welcomed Tagged: Office for Legal Complaints
Publishing our decisions: An evidenced based response November 2011 26/03/2024 November 2011. Public response to publishing decisions consultation Tagged: Consultation strategy and business plan Scheme Rules Publishing our decisions
Complaining about closed service providers 14/05/2024 This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers. Tagged: Closed legal firms closed legal service providers factsheets consumer journey
OLC Annual Report published 26/03/2024 OLC Annual Report published Tagged: Annual Report Press release Office for Legal Complaints
Ensuring people contact us at the right time 26/03/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
Consultation on our 2018-19 Business Plan and Budget 26/03/2024 Consultation on our 2018-19 Business Plan and Budget Tagged: strategy and business plan Consultation Office for Legal Complaints
29 April 2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 29 April 2019 Tagged: Office for Legal Complaints governance
OLC Annual Report 2018-19 published 26/03/2024 OLC Annual Report 2018-19 published Tagged: Press release Annual Report Office for Legal Complaints
