The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Consultations 31/10/2024 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
10 December 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 10 December 2018 Tagged: Office for Legal Complaints governance
Under the spotlight – learning resources 26/03/2024 This article is part of LeO News, edition 25. Tagged: Newsletter
Underperforming inheritance investment 26/03/2024 Client complained about under performance of investments made at the solicitor's discretion Tagged: Our decisions
Our recent engagement: listening and learning 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
Policy statement – approach to complaints where the respondent also provides non-legal services 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
OLC Strategy 2024-27 and 2024/25 Business Plan 21/08/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy 14/05/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Ensuring people contact us at the right time 26/03/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
