Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
Inclusive service policy statement 26/03/2024 inclusive service policy statement Tagged: Inclusive service policy statement Legal Ombudsman service Legal Ombudsman customers Legal Ombudsman committment service policy
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Blog by Elisabeth Davies, Chair of the OLC Tagged: Board blog Newsletter Office for Legal Complaints
Business Plan and Budget 2022/23 26/03/2024 Business Plan and Budget 2022-23 Tagged: Office for Legal Complaints Business plan and budget
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Chief Ombudsman announces new position 26/03/2024 Chief Ombudsman announces new position Tagged: Chief Ombudsman Press release
New self-service Customer Assessment Tool 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Corporate Publications 26/03/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
Useful organisations 08/05/2024 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
The LeO Process 26/03/2024 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Governance frameworks 26/03/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
31 March 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 31 March 2021 Tagged: Office for Legal Complaints governance