Legal Ombudsman proposes technical changes to Scheme Rules 26/03/2024 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Legal Professional information 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
OLC Annual Report published 26/03/2024 OLC Annual Report published Tagged: Annual Report Press release Office for Legal Complaints
Ensuring people contact us at the right time 26/03/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
26 September 2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 September 2019 Tagged: Office for Legal Complaints governance
2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 28 January 2019 Tagged: Office for Legal Complaints governance
9 July 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 9 July 2018 Tagged: Office for Legal Complaints governance
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan Tagged: Board blog Newsletter Office for Legal Complaints
27 January 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 27 January 2020 Tagged: Office for Legal Complaints governance