Governance agreements
Agreements which set out the working relationship between the Legal Ombudsman and other external stakeholders
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Customer Service Principles
This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference.
Equality, diversity and inclusion
The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service.
How to complain to your service provider
This factsheet will tell you more about making a complaint to your legal service provider.
Accessibility statement
This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide.
Transparency and Reporting Impact
A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman
Complaints we can help with
Find out more about complaints we can help with
Registers of interests and expenses
Registers for the OLC, Senior Management and Ombudsman team
Senior Management and Board recruitment
Senior Management and Board recruitment
Six month time limit - complaint accepted
Case study - six month time limits
Guidance: Scheme Rules
Guidance on the scheme rules
The price of separation: Divorce related legal complaints and their causes
The price of separation: Divorce related legal complaints and their causes
OLC Operating framework
Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act.
Inclusive service policy statement
inclusive service policy statement
Performance data
Performance Data for the Legal Ombudsman