Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Legal Ombudsman 2025/26 annual complaints data and insight 23/07/2026 Legal Ombudsman 2025/26 annual complaints data and insight
Legal Ombudsman responds to SRA Handbook reforms consultation 26/03/2024 Legal Ombudsman responds to SRA Handbook reforms consultation Tagged: Consultation
Legal Ombudsman launches new Scheme Rules 26/03/2024 Legal Ombudsman launches new Scheme Rules Tagged: Scheme Rules
Good complaints handling 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Legal Ombudsman proposes minor changes to Scheme Rules 26/03/2024 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
Legal Ombudsman’s Head of IT nominated for transformation award 26/03/2024 Legal Ombudsman’s Head of IT nominated for transformation award
Delays and lack of response by probate service provider 27/11/2025 Delays and lack of response by probate service provider led to extended resolution time and increased remedy
Service provider could have avoided complaint by issuing a final bill 16/01/2026 Service provider could have avoided complaint by issuing final bill
Working together to improve outcomes in legal services 26/03/2024 Working together to improve outcomes in legal services
Guidance: An ombudsman’s view of good costs service – second edition 26/03/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Managing unacceptable behaviour policy 03/03/2025 The Legal Ombudsman's guidance on managing unacceptable behaviour policy while in contact with someone using our service Tagged: consumer factsheets
Clear estimates help clients understand and plan for legal costs 23/07/2026 Clear estimates help clients understand and plan for legal costs
OLC publishes new strategy and business plan for LeO 03/05/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
