Out of jurisdiction 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
The firm acted reasonably 26/03/2024 In this complaint the firm offered reasonable advice which outlined the benefits and risks...
Here to help - for prisoners 26/03/2024 Here to help: What to do if you have a complaint about your lawyer Tagged: Help for prisoners accessibility
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Factsheets 30/09/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
A barrister's professional judgement 26/03/2024 Mr L was not happy with his barrister, however we found the service to be reasonable...
28 January 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 28 January 2021 Tagged: Office for Legal Complaints governance
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Policy statement – approach to complaints where the respondent also provides non-legal services 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Failure to provide information 26/03/2024 A failure to provide information meant we had to dismiss this complaint...
