Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy 14/05/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Ensuring people contact us at the right time 26/03/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
29 June 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 29 June 2020 Tagged: Office for Legal Complaints governance
Schedule of matters reserved to the Office for Legal Complaints 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
Corporate Publications 26/03/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
18 October 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 18 October 2021 Tagged: Office for Legal Complaints governance
31 March 2022 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 31 March 2022 Tagged: Board minutes governance
