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The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service.   

A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas

This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference.

Guidance and resources which highlight best practice in customer service and the key drivers for complaints

Responses sent by the Legal Ombudsman to other organisations consultations and discussions.