Transparency and Reporting Impact
A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman
Your search for Legal Ombudsman committment returned 89 results.
Showing page 6 of 6
Client not advised about six month rule
A woman who complained to her solicitor she had not been properly represented in court was not sign-posted to the Legal Ombudsman
Blog by Elisabeth Davies, Chair of the OLC
This article is part of LeO News, edition 24.
OLC Board update
Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting.
OLC Annual Report and Accounts published
The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021.
Policy statement: Publishing our decisions
The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act.
Blog by Elisabeth Davies, Chair of the OLC
Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23
Policy Statement - Publishing our Decisions
Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman.
Blog by Elisabeth Davies, Chair of the OLC
Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan.
Celebrating Black History Month
This article is part of LeO News, edition 24.
Blog by Elisabeth Davies, Chair of the OLC
Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan
Our recent engagement: listening and learning
We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland.