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Fixed fee

Mr D felt the fixed fee was excessive because the hearing was adjourned after a few minutes...

Guided negotiation

A delay resulted in a financial loss but the firm were willing to put things right...

Reasonable offer made

In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...

Use of Scheme Rule 5.7A

This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...

Agreeing on a remedy

Our front end team helped this firm and customer agree on a suitable remedy to put things right...