Our people 26/03/2024 This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team. Tagged: Board Ombudsman Executive Team Chief Ombudsman Chief Operating Officer Ombudsman team meet the team
Transparency and Reporting Impact 18/07/2024 A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman Tagged: Consultation Transparency governance
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Corporate policies 15/07/2024 Details of key corporate policies Tagged: Access to information Corporate policies Whistleblowing Publishing decisions
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
OLC Annual Report 2018-19 published 26/03/2024 OLC Annual Report 2018-19 published Tagged: Press release Annual Report Office for Legal Complaints
Consultation: Business Plan and Budget 2021/22 26/03/2024 Consultation on the Office for Legal Complaints Business Plan and Budget 2021/22 Tagged: Consultation Office for Legal Complaints strategy and business plan governance
Legal Professional information 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
Poor complaint handling let this barrister down 26/03/2024 We found the service of this barrister to be reasonable but not the complaint handling...
A barrister's professional judgement 26/03/2024 Mr L was not happy with his barrister, however we found the service to be reasonable...
Case fee waived 26/03/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
Scheme Rules 14/05/2024 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
Consultations 14/06/2024 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
Business Plan and Budget 2022/23 26/03/2024 Business Plan and Budget 2022-23 Tagged: Office for Legal Complaints Business plan and budget
