Reports and plans 21/08/2024 A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas Tagged: Annual Report Strategy and business plan Reports and Plans Business plan and budget Service Complaint Adjudicator Report Gender pay gap report governance
Our recent engagement: listening and learning 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Learning from complaints 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Client not advised about six month rule 26/03/2024 A woman who complained to her solicitor she had not been properly represented in court was not sign-posted to the Legal Ombudsman Tagged: Six month limit Our rules
Governance 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Working for us 08/08/2024 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Governance frameworks 26/03/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
Useful organisations 08/05/2024 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Elisabeth Davies is preferred choice for next Chair of the OLC 26/03/2024 Elisabeth Davies is preferred choice for next Chair of the OLC Tagged: Press release Office for Legal Complaints
31 March 2021 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 31 March 2021 Tagged: Office for Legal Complaints governance
