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Chief Ombudsman's introduction: a step change and an evolution
The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future.
Blog by Elisabeth Davies, Chair of the OLC
This article is part of LeO News, edition 24.
How We Work
Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider.
Best practice complaint handling guide
The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession.
Our organisation
This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team.
Law Society interview with Chair Wanda Goldwag
Law Society interview with Chair Wanda Goldwag
Legal Ombudsman Chair in Pride Power List 2018
Legal Ombudsman Chair in Pride Power List 2018
Appointment of three new non-executive directors welcomed
Appointment of three new non-executive directors welcomed
OLC and Legal Ombudsman Annual Report published
OLC and Legal Ombudsman Annual Report published