Preventing complaints 26/03/2024 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
OLC Board update 26/03/2024 Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting. Tagged: Office for Legal Complaints Board blog
Consultation: Business Plan and Budget 2021/22 26/03/2024 Consultation on the Office for Legal Complaints Business Plan and Budget 2021/22 Tagged: Consultation Office for Legal Complaints strategy and business plan governance
LeO News, edition 25 26/03/2024 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
Customer Service Principles 26/03/2024 This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference. Tagged: complaints handling resolving disputes customer service principles
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Board blog Office for Legal Complaints
Equality, diversity and inclusion 07/08/2024 The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service. Tagged: equality diversity inclusion
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan. Tagged: Board blog OLC news
Reports and plans 21/08/2024 A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas Tagged: Annual Report Strategy and business plan Reports and Plans Business plan and budget Service Complaint Adjudicator Report Gender pay gap report governance
Governance 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Chief Ombudsman's introduction: a step change and an evolution 14/05/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
Our organisation 06/08/2024 This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team. Tagged: Board Ombudsman Executive Team Chief Ombudsman Chief Operating Officer Ombudsman team meet the team
Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme