Reports and plans
A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas
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OLC Operating framework
Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act.
Performance data
Performance Data for the Legal Ombudsman
Inclusive service policy statement
inclusive service policy statement
Guidance: Scheme Rules
Guidance on the scheme rules
If you are unhappy with the service we have provided
This factsheet tells you what actions you can take if you're unhappy with the service you have received from us.
Working for us
Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you.
OLC announce new appointments
This article is part of LeO News, edition 24.
Governance
Information about the OLC and governance
Useful organisations
This page includes information about regulators and advice / support organisations that may be useful to members of the public.
Scheme Rules
Overview of the scheme rules
Customer Service Principles
This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference.
Stamp duty - feedback for lawyers
We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises.
Our responses to consultations
Responses sent by the Legal Ombudsman to other organisations consultations and discussions.
No poor service - conveyancing complaint
Case study where it was found by the Legal Ombudsman that there was no poor service given...