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Performance Data for the Legal Ombudsman

This factsheet tells you what actions you can take if you're unhappy with the service you have received from us.

This page includes information about regulators and advice / support organisations that may be useful to members of the public.

Overview of the scheme rules

This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference.

We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises.

Responses sent by the Legal Ombudsman to other organisations consultations and discussions.

A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman