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The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service.   

Stakeholder responses to external consultations

We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises.

This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide. 

This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference.

A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman

Research and reports on complaints handling