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Guidance Scheme Rules FAQ March 2019

14/03/2024

201201 External Remedy Guidance Refresh (1)

14/03/2024

Additional support from the Legal Ombudsman

06/08/2024

This section provides guidance on additional accessibility support from the Legal Ombudsman.

How to complain to your service provider

19/07/2024

How to complain to your service provider

Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners

Responding to challenging situations

26/03/2024

Responding to challenging situations

Complaints in focus - wills and probate

26/03/2024

Complaints in focus - wills and probate

Our approach during the COVID-19 pandemic

26/03/2024

Our approach during the COVID-19 pandemic

An ombudsman's view of good costs service

26/03/2024

An ombudsman's view of good costs service

Our approach during the COVID-19 pandemic

26/03/2024

Our approach during the COVID-19 pandemic

Complaints in focus - stamp duty

26/03/2024

Complaints in focus - stamp duty

LeO News – Edition 21 is out

26/03/2024

LeO News is the Legal Ombudsman’s quarterly newsletter.

Tagged: Newsletter

Responding to challenging situations

26/03/2024

Responding to challenging situations

LeO News – Edition 23 is out

26/03/2024

LeO News is the Legal Ombudsman’s quarterly newsletter.

Tagged: Newsletter

Our approach to dealing with cybercrime

26/03/2024

Our approach to dealing with cybercrime

Guided negotiation

26/03/2024

A delay resulted in a financial loss but the firm were willing to put things right...