Office for Legal Complaints publishes 2022/23 Annual Report and Accounts
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts
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LeO welcomes LSB's framework for achieving a positive complaints culture
Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Personal injury - things to consider
Personal injury complaints
Policy statement – approach to complaints where the respondent also provides non-legal services
Policy statement – approach to complaints where the respondent also provides non-legal services
Office for Legal Complaints - Rules of procedure
Rules of Procedure for the OLC
Learning Resources
Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients
OLC publishes new strategy and business plan for LeO
Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy
The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Early resolution initiatives
Opportunities for early resolution of complaints
Research and reports
Research and reports on complaints handling
Investigating your complaint
In this section we will tell you more about how we investigate your complaints.
Data centre
Data about organisational performance, complaints and ombudsman decisions.
Consultation: Business Plan and Budget 2021/22
Consultation on the Office for Legal Complaints Business Plan and Budget 2021/22
OLC Board update
Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting.
OLC Annual Report and Accounts published
The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021.