The price of separation: Divorce related legal complaints and their causes
The price of separation: Divorce related legal complaints and their causes
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Governance agreements
Agreements which set out the working relationship between the Legal Ombudsman and other external stakeholders
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy
The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
LeO welcomes LSB's framework for achieving a positive complaints culture
Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Research and reports
Research and reports on complaints handling
Policy statement: Publishing our decisions
The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act.
Our recent engagement: listening and learning
We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland.
How We Work
Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider.
Information Centre
All the key information, data, plans and reports from the Legal Ombudsman.
Senior Management and Board recruitment
Senior Management and Board recruitment