New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
How We Work 26/03/2024 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Legal Ombudsman announces new Chief Ombudsman 26/03/2024 Legal Ombudsman announces new Chief Ombudsman Tagged: Chief Ombudsman
Changes to the Legal Ombudsman's Scheme Rules 26/03/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
OLC launches Scheme Rules consultation 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Georgina Philippou to join the Board of the Office for Legal Complaints 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Guidance: An ombudsman’s view of good costs service – second edition 26/03/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
OLC publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman 15/05/2024 OLC publishes 2021/22 Annual report and Accounts for the Legal Ombudsman
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
