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Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.

All the key information, data, plans and reports from the Legal Ombudsman.

Our resources help consumers make informed choices about resolving a complaint with their legal service provider.

Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider.

Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act.