Legal Ombudsman 2023/24 annual complaints data and insight 05/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Research shows room for improvement in how law firms deal with complaints 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Policy statement – approach to complaints where the respondent also provides non-legal services 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Office for Legal Complaints - Rules of procedure 26/03/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
OLC publishes 2025/26 Business Plan for the Legal Ombudsman 09/04/2025 Office for Legal Complaints publishes 2025/26 Business Plan for the Legal Ombudsman
