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Policy statement – approach to complaints where the respondent also provides non-legal services

Rules of Procedure for the OLC

Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients

You can find information about our process, and access a range of our factsheets and frequently asked questions here.

Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.

Data about organisational performance, complaints and ombudsman decisions.