Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
LeO Mythbusters article - beneficiaries 19/06/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
OLC launches Scheme Rules consultation 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Georgina Philippou to join the Board of the Office for Legal Complaints 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Invitation to Tender - Service Complaints Adjudicator 26/03/2024 Tender for Service Complaints Adjudicator
Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
How to complain to your service provider 26/03/2024 Our factsheet will tell you more about how we investigate your complaints. Tagged: complaint about a lawyer complaint about a solicitor factsheets make a complaint
Improved case studies – helping to resolve and prevent complaints 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Losing the plot – residential conveyancing complaints 26/03/2024 Losing the plot – residential conveyancing complaints
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Schedule of matters reserved to the Office for Legal Complaints 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
Research shows room for improvement in how law firms deal with complaints 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
New research warns professionals on importance of their language in complaints 26/03/2024 New research warns professionals on importance of their language in complaints Tagged: Research
