Insurer won't cover the cost 26/03/2024 Mr N wasn't happy with the firm's advice over the prospects of success for his claim...
Failure to provide reasonable advice 26/03/2024 Failure to advise of car hire options left Ms P in financial distress...
Making reasonable adjustments 26/03/2024 Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used...
Consultations 14/06/2024 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
