Failure to provide reasonable adjustments 26/03/2024 Mr H had a negative experience with the firm as they did not communicate with him in the way he requested...
The firm acted reasonably 26/03/2024 In this complaint the firm offered reasonable advice which outlined the benefits and risks...
Our responses to consultations 26/03/2024 Responses sent by the Legal Ombudsman to other organisations consultations and discussions. Tagged: Closed consultations Consultation responses governance
Consultation responses 20/06/2024 Stakeholder responses to external consultations Tagged: Stakeholders Consultation Open consultations Closed consultations governance
Privacy 05/06/2024 Our privacy notice sets out how you can expect us to use your personal information when you visit our website. Tagged: privacy Freedom of Information Access request
Working for us 08/08/2024 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
Insurer won't cover the cost 26/03/2024 Mr N wasn't happy with the firm's advice over the prospects of success for his claim...
Failure to provide reasonable advice 26/03/2024 Failure to advise of car hire options left Ms P in financial distress...
Making reasonable adjustments 26/03/2024 Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used...
