Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
Consumer guidance on Scheme Rules changes 26/03/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
OLC Operating framework 26/03/2024 Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act. Tagged: OLC Operating framework OLC Office for Legal Complaints
OLC Strategy 2024-27 and 2024/25 Business Plan 08/05/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
