LeO News, edition 25 26/03/2024 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
Consultation: Business Plan and Budget for 2023/24 14/05/2024 Consultation: Business Plan and Budget 2023/24
OLC publishes 2023/24 Business Plan, Budget and interim Strategy 26/03/2024 OLC publishes 2023/24 Business Plan, Budget and interim Strategy Tagged: Business plan
Guided negotiation 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
Whistle blowing policy and procedure 26/03/2024 This section tells you more about our Whistleblowing policy and procedure Tagged: whistleblowing Corporate policies
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
New agreement with ACCA published 26/03/2024 New agreement with ACCA published Tagged: Memorandum of Understanding
Information and documents in a different language 06/08/2024 Our information and documents can be made available in different languages. Tagged: accessibility other languages
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
