Consumer guidance on Scheme Rules changes 26/03/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch 03/05/2024 OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch
Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Chief Ombudsman announces new position 26/03/2024 Chief Ombudsman announces new position Tagged: Chief Ombudsman Press release
Our recent engagement: listening and learning 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
A missed deadline had a severe impact 26/03/2024 Mr E's immigration application was refused because the firm gave the wrong deadline...
