Deciding whether complaints are in time – requests for bills
Deciding whether complaints are in time – requests for bills
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The transfer of CMC complaints to the Financial Ombudsman Service
The transfer of CMC complaints to the Financial Ombudsman Service
Overview of annual complaints data
Overview of annual complaints data
Premature complaints
LeO News 26 - Premature complaints
Complaints in focus - wills and probate
Complaints in focus - wills and probate
Complaints in focus - stamp duty
Complaints in focus - stamp duty
LeO takes action to prevent complaints about legal fees
LeO takes action to stop complaints involving legal fees and reclaiming them
Guidance: Complaints alleging negligence
Guidance: Complaints alleging negligence
Guidance: Complaints alleging negligence
Guidance: Complaints alleging negligence
Complaints about legal costs
What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis.
Complaints about how fees have been calculated and communicated
Complaints about how fees have been calculated and communicated
Invitation to Tender - Service Complaints Adjudicator
Tender for Service Complaints Adjudicator
Learning Resources
Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients
Losing the plot – residential conveyancing complaints
Losing the plot – residential conveyancing complaints
Guidance: our approach to determining complaints
Guidance: our approach to determining complaints